How do I void cancelled orders?
From the back office navigate to "system management" and then "remove training tickets" from here yo...
How do I make modifiers appear automatically when selecting an item?
From the back office, navigate to "menu" under "menu management". From here search or select the ite...
How do I change my back-office password?
Just go to the back-office and click staff management -> users.Press the edit button next to the...
How do I setup different login details and passwords for the front end and back-office?
It is quite common that a business owner/operator wishes to allow certain staff to login to the syst...
How do I change user permissions?
You may have users on your system, that you don't want to access your back office. To change permiss...
How do I view a log of the numbers picked up by caller ID?
To view all numbers picked up by the caller ID, from the back office navigate to "Reporting" and the...
How do I make an item only appear at a certain time/day?
First we go to "Menu management" and then "Menu". From here we select which item we'd like to set a...
How do I add staff/users/clerks and edit their permissions
One of the first things that you'll want to do with your eatPOS EPOS system is to add clerks and thi...
How do I add Temporary override codes to be used to override user permissions
When using an Admin override from the front end, a temporary pin override can be used. These tempora...
How do I assign colours to a different state of ticket?
Different states of tickets can be created by going to System Management->Receipt Statuses and th...
How do I create departments?
The first step to creating an easy-to-use menu would be to start with the default department and add...
How do I create categories and add them to departments?
Firstly go to Menu management->Menu categories and then go to Add.You can then add a category and...
How do I add products?
Firstly for example here lets add the product 'Pizza'. To do this go to Menu management->Menu and...
How do I edit a product so that unique prices and names can be added from the front-end?
Go to Menu management->Menu and then edit any product by hovering over the product and selecting...
How do I add extras to certain products?
Adding an extra such as extra cheese to a product can easily be done with or without a charge. To do...
How do I add tax rates to certain menus or products?
Setting up Tax rates is a simple process, you have the ability to create a tax rate and add it to a...
How do I add operators/staff members/employees?
In this guide we'll add a user, James, by firstly going to Staff management->Users. First select...
How do I set auto discounts for certain time periods such as happy hours?
This option is particularly useful for Happy hours as certain discounts can be set for certain times...
How can I set up a meal deal?
To set up a Meal deal go to Menu management->Menu and select Add.For example we will call this pr...
How do I add prompts for certain menu items?
To add a prompt when adding a portion you must first go to Menu management->Menu and then select...
How do I add images to products?
Firstly go to Menu management->Menu and then edit an item.Then scroll down to the portion you wis...
How to set timings of sale for certain products?
To do this go to Menu management->Menu and then edit the item you require. Then scroll down and c...
How do I add new tables?
To do this go to System management->Table management and then go to Add. Then change the table na...
How do I add Graphical table layouts?
Firstly go to System management->Table layouts and select Add to add a layout to the system.Chang...
How do I add/remove drivers?
Firstly go to System management->Driver management, then select Add. After this enter the drivers...
How do I turn on Caller ID for certain terminals?
If you have purchased the caller ID module then you can enable this from System management->Termi...
How do I set up a minimum delivery amount for an order?
To do this firstly go to Financial setting->Extra chargesThen go to add. Once you have done this,...
How do I enable manual barcode entry?
To do this go to System management->Terminals, then go and edit whichever terminal you require an...
How do I add payment methods?
To do this go to Financial settings->Accounts, then go to add and type the name of the account yo...
How do I enable/disable the on screen keyboard?
To do this you must go to System management->Terminals, then select edit on the terminal you requ...
How do I add modifiers to an item?
In the back office, first navigate to Meal deals and modifiers under Menu management. Here you...
How do I automatically close an order when it is cashed off?
To do this go to System management->Main settings, then go to setting 12 and edit and change this...
How do I display the most popular items in a department?
To do this go to System management->Main settings, then go to setting 26 and edit this to 1.
How do I set my default screen to a certain tab?
To do this go to System management->Main settings, If you want the default to be the table screen...
How do I enter training mode?
Training mode means orders can be taken and printed but they will not save. To enter this mode you m...
How do I enable/disable changing departments during an order?
To do this go to System management->Main settings, then go to setting 27 and edit this to 0 if yo...
How do I add a customer name to a table?
To do this you must go to System management->Table layouts. Then go and edit the table layout you...
How can I have an option to print a bill when the operator is cashing off?
To do this go to System management->Main settings, then go to setting 75 and edit this to 1.
Assigning categories to wet/dry reporting
When creating a category we can assign it to a wet/dry split. First we need to create two categories...
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