How can I open the cash drawer to take out change and record petty cash transactions/no sale?
From the front end, navigate to more at the top, and select petty cash. From here, enter the amount...
My modifiers aren't showing up?
If you are unable to see modifiers automatically when clicking on an item (for example you may have...
My cash drawer isn't opening when I print off the bill?
To get the cash drawer to open when you print off the bill, navigate to main settings under system m...
How do I change the order categories appear in?
To change the order, navigate to "Category re-ordering POS screen" under menu management. Select the...
Clear screen when order is cashed off/automatically move on to the next order
By default, after cashing off an order, eatPOS will not clear the screen and move on to the next o...
Can we have a free entry product that we can edit from the front end?
You can have free entry products where the name and price can be changed with the touchscreen keyboa...
Logging in at the start of day and z-reading at end of day - general EPOS process
Logging in Enter your username and password (an administrator, with type 1, 2 or 3, please s...
Staff clock-in
To clock-in and out, click department in the bottom left of your screen and then the red clock-in/ou...
How do I assign a customer to an order?
Click on Customers in the bottom bar. You will see one text box where you can enter a customer’s ph...
How do I apply a refund?
To refund, please click More and then Refund. You will then see a popup where you can query a ticke...
How do I apply a discount/notes to an individual item
By clicking the green pen button next to the item name in the receipt, you can apply a discount and...
How do I add a reservation
By clicking on More -> Diary the operator can enter new reservations and view reservations that a...
How do I set a discount for a whole category
By clicking More -> Category discount, you can set a discount for all items in the current order...
How do I view shift report?
Provided the user has permissions for starting/ending the shift, they will be able to click More -&g...
How does the loyalty system work?
If you have subscribed to the loyalty module, and have a set a loyalty accrual percentage in se...
What is the sync button for?
If you have made menu changes halfway through the day and you wish to sync the changes, just click...
How do I assign a table to an order?
Before, or as you are taking an order, you can click on the “Table” button atthe bottom of the scree...
How do I add a special discount or override user permissions?
To to this, an admin override is required. Firstly click More->Admin override. An admin override...
How do I check current reservations or add new ones?
By clicking More->Diary current reservations can be checked.From here new reservations can be add...
How do I reprint kitchen receipts?
To do this go to State on the Front-end and tick the box which appears below the receipt status'.NB:...
How do I void all items?
To do this go to Pay, then go to the second column and select the right facing arrow to go down. Fro...
How do I add an upsell prompt to an item?
In the back office we need to navigate to the item we want to add an upsell prompt to. To do this go...
How do I add a quick department button?
A quick department button allows you quick and easy access to the other departments (if any) on your...
Can I search for an item on the POS screen?
Yes, on the top right of your POS screen there's a search button, from here you can search for speci...
How to edit number of guests/covers
In the top left you will see a small text box with the a label "guests", please click in the text bo...
Change the default table layout
Just two steps needed here!1) Main settings -> disable the all table option2) Set the default lay...
Getting started
After you've received your EPOS system, there are a couple of things you'll want to do on the back-o...
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