How do I increase font size on the kitchen receipt?
To increase the size of font on the kitchen receipt, navigate to "Main settings" under "system manag...
How to setup and customise the customer receipt/bill
Setting up the customer receipt is easy on eatPOS.You need to first add the logo.You can upload an i...
How do I change the name of an item on the kitchen receipt?
From the back office, go to "Menu management" and then "Menu" Here we can see the items we have...
Controlling when and where things and printed (when to print items to the kitchen, bar etc.)
From Printing and displays -> Setup printing jobs let’s determine what happens when various but...
How do I print Chinese characters?
To enable Chinese character printing on receipts:Please ensure setting 56 is enabled and that y...
How do I add printers?
To add a printer firstly go to Printing and displays->Printers, click add and then add the printe...
How do I change settings to stop held items being printed?
To do this go to System management->Main settings, then go to Setting 23 and change this to what...
How do I edit Printing category separators?
Firstly go to System management->Main settings, then go to setting 21, if set to 0 there will be...
How do I add a label at the top of a kitchen receipt?
To do this go to Printers and displays->Set up printing jobs, then scroll down to printers and ed...
How do I add Item IDs to Kitchen receipts?
To do this go to System management->Main settings and scroll down to setting 20 where you will ne...
How do I group kitchen items with an alternative category instead of the one used in the POS?
To do this go to System management->Main settings and edit setting 24. Change this to 1 to enable...
How do I display distance on a kitchen receipt?
To do this go to System management->Main settings, scroll to setting 45 and edit this to 1.
How do I display the order total on a kitchen receipt?
To do this go to System Management->Main settings, scroll down to setting 57 and edit this to 1.
How do I display a line beneath each item of a receipt?
To do this go to System management->Main settings, scroll down to setting 60 and edit this to 1.
How do I print the ticket note on the kitchen+customer receipt?
To do this go to System management->Main settings, scroll down to setting 19 and edit this to 1..
How do I print the new order and existing headings on the kitchen receipt?
To do this go to System management->Main settings, scroll down to setting 22 and edit this to 1....
How do I add a logo to the top of a receipt?
To do this you need to go to System management->Main settings, then go to setting 5 where you wil...
How do I print modifier information onto receipts?
To do this go to System management->Main settings, then go to setting 13 and select edit. Enterin...
How do I have the bill automatically printed when fully paid for?
To do this go to System management->Main settings, then go to setting 17, edit and then change th...
How do I change the company email, website and message printed on the receipt?
To do this firstly go to System management->Main settings.To change the website, go to setting 33...
How do I make the cash drawer open on the customer receipt getting printed?
To do this go to System management->Main settings, then go to setting 37, edit, and change this t...
How do I allow the receipt number and barcode to be printed onto the receipt?
To do this go to System management->Main settings.To print the barcode on the receipt go to setti...
How do I display an alternative receipt layout?
To do this go to System management->Main settings, then go to setting 50 and edit. Change the sta...
How do I display a breakdown of totals by VAT/Tax rates on the customer receipt?
To do this go to System management->Main settings, then go to setting 53 and edit. Change this to...
How do I change the name of tax on the receipt?
To do this go to System management->Main settings, then go to setting 56 and select edit. Change...
How do I test my printer?
To do this firstly switch the printer off. Then hold the feed button for 4 seconds once you have swi...
How should printer paper be inserted?
The printer roll should be inserted as shown in the image below.You can see the paper is inserted so...
My kitchen printer is not printing the item names
Please ensure you have set the long/kitchen printer names for the items, portions and modifiers and...
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