My cash drawer is not opening!

This happens for one of three reasons:

  1. The cash drawer is not setup in the back-office; make sure in set up printing jobs under printing and displays, for the printer that the drawer is connected to, there is a type "Cash" so the system knows that a drawer is connected!
  2. The cash drawer is not connected to the printer; make sure the RJ11 cable is connected to the printer!
  3. The cash drawer is still locked; just unlock with the key